Shipping and Fulfillment
PLEASE ALLOW ADDITIONAL TIME FOR ORDER PROCESSING AND SHIPPING DUE TO COVID-19. THANK YOU FOR UNDERSTANDING.
Covered by Grace currently ships all orders from our warehouse located in Alabama. Order processing can take up to 48 hours on in stock items and 1-2 weeks on custom items. The shipping method you choose at checkout does not expedite order fulfillment; it simply accounts for the time it will take to receive your package once the shipping carrier has the order in their possession. Please keep the processing time in mind if you need your order by a specific date. We do not process orders on holidays or weekends between 6:00 pm on Fridays and 9:00 am on Mondays
If you have a package that was marked as delivered but you have not yet received it, we ask you take the following steps:
- Check with your neighbors or front office (if applicable) to see if the package was left there
- Reach out to your local Post Office or UPS office
- Contact our team at email@example.com and include your order number We ask that you report your lost or stolen shipment within 5 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as “delivered,” we are no longer responsible for the particular package.
Covered by Grace is not responsible for refunding or reshipping lost orders due to an incorrect address provided at checkout